Cancellation and refund policy

Last updated 4 November 2026.

This policy applies to payments made to Surge Software Solutions Private Limited for HookVerdict.

Free period, nothing to cancel

Every new HookVerdict workspace is free for its first 3 months. There is no subscription, so there is nothing to cancel and no renewal charge. You can stop using HookVerdict at any time and ask us to delete your workspace.

Prepaid credit

After the free period, each AI call is charged at what it costs us, with no markup, plus GST, from prepaid credit the workspace owner buys through Razorpay. The pricing page lists the rates.

Refunds

• Unused credit: refundable in full at any time on request, including when you close your account.
• Used credit: credit already spent is not refundable, because we have paid for your use.
• Duplicate or failed payments: if you are charged twice, or charged for a top-up that did not add credit, we refund it in full.
• Charging errors: if a use was charged wrongly, tell us and we will correct your balance or refund the difference.

How to ask for a refund

Email [email protected] from the email address on your account. Include the Razorpay payment ID or invoice number if you have it. We will reply within 2 working days.

How refunds are paid

Approved refunds are paid to the original payment method through Razorpay within 5–7 working days. Your bank or card issuer may take a few more days to show it in your account.

Contact and grievances

Surge Software Solutions Private Limited, Sy No. 13/1, #155, Shop No. 2, 1st Floor, 4th Main, BEML Layout, Thubrahalli, Bengaluru, Karnataka 560066, India. Email [email protected], phone +91 91600 57000. Grievance officer: Venu Gopal Reddy Muvva, Director.